By agreeing to the Terms and Conditions you acknowledge that:
All sales are final once delivered. No refunds or chargebacks will be accepted for delivered items.
I am the authorized cardholder, and I agree not to file a fraudulent chargeback.
Lost or stolen packages are not the responsibility of Slepton. Once the carrier marks my package as delivered, any delivery issues must be resolved with the carrier.
Chargeback fraud may result in legal action and a permanent ban from future purchases.
CUSTOMER RESPONSIBILITIES
All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via. email: support@slepton.shop. If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved.
Fraud Prevention & Chargeback Policy
By purchasing from Slept On, the customer acknowledges and agrees to the following:
Fraudulent Claims: Any claims of unauthorized or fraudulent transactions will be investigated thoroughly. If a chargeback is initiated under false pretenses, we reserve the right to take legal action and ban the customer from future purchases.
IP & Address Verification: Orders flagged for fraud by our system will require additional verification (such as ID or proof of billing). Failure to comply may result in order cancellation.
False Chargebacks: If a chargeback is initiated while the product is in transit or after it has been delivered, Slept On will submit proof of purchase, tracking details, and delivery confirmation to the payment processor. Customers who attempt to fraudulently claim non-receipt may be subject to further legal action.
SHIPPING TIMES / ITEM DELIVERIES
All our products listed as ( On-Hand ) will be ready to ship to the customer. We are classified as a small business, and due to these circumstances...we do ask that all customers wait 5-10 business days before items ship out. We give this time frame based off of the owner of the business's life and unexpected delays with shipping carriers shipping, etc. Once you have checked our terms and conditions box and personally agreed to the duration and process of this release, we then ask you to claim your purchase. For any questions regarding your order, please contact us after your purchase has been made via our customer support email:
support@slepton.shop
PREORDER PROCESS
If an item is labeled in the description as a PREORDER, all orders placed on this item must have checked our terms and conditions box before they place their PREORDER on that particular item. Customers will not be able to complete their purchase until they have selected this box and ALL customers are responsible for reading the terms and conditions for the PREORDER before they check the box to complete their purchase. Details on shipping times will be listed vividly in the description of the product and in detail in each customer's order confirmation which will be sent to them via. email. After purchasing a PREORDERED item, you are now fully committed to abiding by the PREORDER duration and will have to wait for the duration of the process to have your item delivered. For updates on your PREORDER, we suggest you follow our INSTAGRAM: @SLEPTON.SHOP, where we will post updates every few days on the progress of your PREORDER. All emails about order progress will not be answered until the bulk order for that desired product is completed and shipped to each of the customers. Thank you
ALL SALES ARE FINAL
When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PREORDER in the description of that particular product, refunds, and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase saying that you accept the wait times and abide by our company’s PREORDER fulfillment.
REFUNDS / EXCHANGES
All purchases cannot be refunded or items will not be returned unless the item is shown to be defective or damaged within 1 week of the arrival of the delivery. To contact us about refunds and item exchanges, please reach out to our email team:
support@slepton.shop
POST-ORDER CHANGES & EDITS
If an order was placed and the size or address was placed incorrectly by the customer(PRE-SHIPPING), there will be a $5 service fee to correct the issue if inventory quantity permits. To exchange your ordered size(POST-SHIPPING) for the correct size, there will be a $20 service fee to correct the issue if inventory quantity permits. Additionally, the customer is responsible for shipping the product to the return address. (After the fees are paid, the return address will be provided to you.) PLEASE, before you rush to make your purchase, double check your order before you place the submit order button to avoid these service fees.
All Service Fee Costs are to be sent to the one of our following business accounts.
Cashapp : $lepton1